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  • Student Affairs
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  • Monthly Archives July 2015

    Hambatan Perpindahan (SWITCHING BARRIERS)

    Ketika mempertimbangkan sebuah layanan operator, pelanggan mungkin akan menghadapi sejumlah hambatan (switching barriers) yang membuatnya sulit untuk meninggalkan salah satu provider internet dan memulai suatu hubungan dengan provider lain. Literatur menunjukan bahwa hambatan (switching barriers) ini mempengaruhi keputusan konsumen untuk pindah hubungan dengan provider baru tetapi, di sisi lain, membantu provider sekarang untuk memfasilitasi retensi pelanggan Zeithaml, (2009: 192).

    Switching Barrier mengacu pada kesulitan berpindah ke provider lain yang dihadapi oleh pelanggan yang tidak puas dengan pelayanan yang ada, atau beban keuangan, sosial, dan psikologi dirasakan oleh pelanggan saat berpindah ke provider baru.

    Dalam banyak kasus, pelanggan mengembangkan kesetiaan pada suatu perusah...

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    Pencabutan/ Pemberhentian (Churn)

    PCustomer churn merupakan istilah yang digunakan untuk menjelaskan bahwa pelanggan telah menghentikan layanan pada provider tertentu, ada pula yang mengatakan bahwa tidak hanya berhenti, melainkan berpindah ke provider pesaing…Salah satu contoh yang sering dilakukan penelitian customer Churn adalah pada perusahaan-perusahaan telekomunikasi dan Bank. Wildans (www.unkick.wordpress.com 27/05/12)

    Pelanggan yang berhenti dan beralih (defection) secara jelas adalah pelanggan yang menutup akun berlangganan mereka dan mengalihkannya pada penyedia jasa lain. Zahra(Reichheld & Cook, 2008:32).

    Tiga kelompok gejala pada calon pelanggan yang berhenti (Customer Defection) yaitu Zahra (Zeithaml,2008:32)

    1. Customer yang menutup account berlangganan mereka dan mengalihkan kepada kompetitor.
    2. Customer yang me...
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    Bahan Presentasi Multivariate Analysis

    Diambil dari tugas presentasi MSM 2009

    Cluster Analysis: SME

    Conjoint Analysis: Credit Card

    Multidimentional Scaling: Exit, Voice, Loyalty, and Neglect

    Factor Analysis

    SEM: Fostering innovation (SEM)

    Confirmatory Factor Analysis: Measuring Bank’s Automated Service Quality

    Multidimensional Scaling and Correspondence Analysis Complete

    Multiple Regression Analysis

    Conjoint Analysis

    Strategy Maps

    Analysis Factor

    Carrebian Banana

    SEM

    Read More

    List Materi Business Model Canvas

    Thesis- Full- Newspaper Publishing Industry

    Thesis-Full- coal mining company

    Thesis-Full-Astra Zeneca IT

    Thesis-Full-BMEG System

    Thesis-Full-early stage business model innovation

    Thesis-Full-Targetting Bottom of the economic Pyramid

    BMC UGM businessmodelgeneration_preview

    Jurnal Internasional – IT LONG TAIL STRATEGY FOR SOFTWARE PACKAGE COMPANY

    MEIC-A – 62540 – Diogo Jesus – Tese Penelitian-Full-Perbankan Syariah

    Renewal BMC

    Skripsi UGM-Bab 2-Fitness Food

    Skripsi UI-Abstrak-Analisis Model Bisnis Pada Penyedia Layanan Cloud8jig2-businessmodelsasmodels

    8oezg-Demil_et_Lecocq

    10-036 16-1 kraemer 17

    1463366 1554201

    An analytical framework for evaluating e-commerce business model and strategies

    British Journal of Management Volume 20 issue 2 2009 — Julie Froud; Sukhdev Johal; Adam Leaver; Richar...

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    List Jurnal Confrontation Analysis

    Mata Kuliah Confrontation Analysis (CA) adalah mata kuliah yang bertujuan untuk memberikan :

    1. pemahaman game theory, negosiasi dan analisis konflik untuk menganalisis permasalahan-permasalahan konfrontasi

    2. pemahaman bagaimana memanage konflik

    3. menguasai tools analisis konfrontasi seperti confrontation manager

    4. membuat draf paper menggunakan analisis konfrontasi

    Selama saya menjadi mahasiswa, banyak paper yang direkomendasarikan oleh dosen untuk dibaca dan dipelajari.

    Berikut adalah listnya:

    Conflict Analysis Approaches for Investigating Attitudes and Misperceptions in the War of 1812

    Credibility of information in soft games Interrelationships among Noncooperative and Coalition Stability Concepts

    Comparison of the Analytic Network Process and the Graph Model for Conflict Resolution

    Pers...

    Read More

    Masa Depan Telco???

    Pembicaraan hangat para intelektual fakultas ekonomi beberapa lalu membuat saya tertarik untuk membuat rangkumannnya. Topiknya sangat menarik yaitu tentang masa depan Telco,

    Berawal dari kasus bagus di Harvard, Genetech dan Roche, adalah perusahaan-perusahaan yang mirip kondisinya seperti Telkom dan Telkomsel. Roche ngotot ambil alih saham Genetech yang sudah terlanjur dijual. Jika mengacu kasus tersebut, apakah saham TSel perlu di buyback oleh Telkom???

    Singtel kemungkinan besar tidak akan mau melepas salam Tsel dan itu memang seninya (perjuangannya “Management is art and science”). Indonesia sekarang menjadi pasar sasaran yang potensial, apalagi untuk seluler, mengingat negara kita terpisah oleh lautan dan daratannya pun macet...

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    Listening: A Wedding

    A Wedding

    “Tomorrow will be the best day of my life,” Betty said. “Yes, it will be,” said her mom. “I’m so happy for you. Paul is such a good man. He will make a great husband and father. And he’s so nice. Your dad and I both love him.” Betty met Paul after she broke her leg. She broke her leg skiing. Paul was the doctor who fixed her leg. He visited her every day in the hospital. Then he visited her at home. He brought her Get Well cards and gifts. They fell in love with each other. “I never thought a broken leg would be a good thing,” Betty told her mom. “But it was the best thing that ever happened to you. Life is strange sometimes,” her mom said. After Betty’s leg healed, she and Paul started dating. They went to movies and restaurants. They went to the beach. They even went skiing...

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    Listening: Man Injured at Fast Food Place

    Man Injured at Fast Food Place

    A 79-year-old man was slightly injured on Saturday while waiting in his brand new convertible in a drive-through lane at Burger Prince restaurant. Herman Sherman of Northville suffered a mild burn about 9:00 p.m. when a young female employee accidentally spilled a cup of coffee into his lap. Sherman said the coffee was hot but not scalding. He refused medical aid, saying the only problem was the stain on his slacks, but it would wash out. He was given a fresh refill. Before Sherman drove off, the restaurant manager, John Johnson, gave him two free gift certificates–one for an extra-large coffee and one for the restaurant’s newest sandwich, the Mc Rap. The employee, who was a new hire, was let go later that evening. She was quite upset...

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    Listening: Lazy Husband

    Lazy Husband

    There was a girl name Tomoe. One day she took it upon herself to change her husband.
    Tomoe was very picky. She wanted the apartment to always be perfectly clean. But her
    husband was a lousy housekeeper. One day Tomoe said, “when you do the laundry, please sort the clothes by colour”. Tomoe was very polite, but her husband took this the
    wrong way. He yelled, “why are you criticizing me, why do you hate me, I’m not a lousy
    husband!”. Then he jumped up and down. Pulled his hair and said, “I wash my hands of
    this. I will never do the laundry again”.

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    Listening: Fishing For Girls

    Fishing for girls

    Wednesday night, Howard asked Glenn if he wanted to go fishing and girl-watching that weekend at Santa Fe Lake. “We’ll leave Friday morning and return late Sunday night, ”he said. Glenn said he had to clean out his garage, so Howard went by himself. Howard had also planned to lie around the hotel pool, soak up the sun, read a good book, and look at pretty women in their bathing suits. His own apartment didn’t have a pool, so whenever he travelled, he always liked to stay at a place with a pool. But when he arrived at the hotel about noon, he saw that there were no pretty girls at the pool. There were no girls at all. There was nobody at the pool, because the pool was empty. It was being repaired all that week. The staff had “forgotten” to tell Howard this little detail...

    Read More