Monthly Archives February 2016

Grönroos Model: The Influence of Service Quality Dimensions on Customer Loyalty with Customer Satisfaction as Intervening Variable

Seminar & Conference on Business & Technology in ICT Industry (SCBTII 2015)

Grönroos Model: The Influence of Service Quality Dimensions on Customer Loyalty with Customer Satisfaction as Intervening Variable

1Dini Turipanam Alamanda, 1I Putu Bayu Indra Brata, 1Osa Omar Sharif, 1,2Adhi Prasetio, 1Citra Kusuma Dewi

 1Telkom University, Jl. Telekomunikasi No. 1, Bandung, Indonesia

2Universitas Pendidikan Indonesia, Jl. Dr Setiabudi No. 229, Bandung, Indonesia

Abstract

The purpose of this study is to determine the perceptions of office workers in Bandung about Telkom Speedy, an Asymmetric Digital Subscriber Line (ADSL) service quality. In addition, it aims to determine the influence of service quality on loyalty through customer satisfaction office workers in Bandung...

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Analysis Of Dilemma In A Conflict By Using Drama Theory Approach (Case Study On Conflict Of Indosat’s Frequency Abuse By IM2 Year 2011-2013)

The 6th Seminar & Conference on Business & Technology in ICT Industry (SCBTII 2015)

Analysis Of Dilemma In A Conflict By Using Drama Theory Approach

(Case Study On Conflict Of Indosat’s Frequency Abuse By IM2 Year 2011-2013)

1Dini T. Alamanda, 2Ni Ketut Putri Lidya, 3Husni Amani

1,2,3 Manajemen Bisnis Telekomunikasi dan Informatika

Faculty of Economic and Business, Telkom University

Abstract

As the network becoming more dense due to the increase of accessors has resulted the average speed of the internet in Indonesia slowing down. This problem can of course be solved by technical solutions through a government policy to provide additional pathways...

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