-
Grönroos Model: The Influence of Service Quality Dimensions on Customer Loyalty with Customer Satisfaction as Intervening Variable
Seminar & Conference on Business & Technology in ICT Industry (SCBTII 2015) Grönroos Model: The Influence of Service Quality Dimensions on Customer Loyalty with Customer Satisfaction as Intervening Variable 1Dini Turipanam Alamanda, 1I Putu Bayu Indra Brata, 1Osa Omar Sharif, 1,2Adhi Prasetio, 1Citra Kusuma Dewi 1Telkom University, Jl. Telekomunikasi No. 1, Bandung, Indonesia 2Universitas Pendidikan…
-
Analysis Of Dilemma In A Conflict By Using Drama Theory Approach (Case Study On Conflict Of Indosat’s Frequency Abuse By IM2 Year 2011-2013)
The 6th Seminar & Conference on Business & Technology in ICT Industry (SCBTII 2015) Analysis Of Dilemma In A Conflict By Using Drama Theory Approach (Case Study On Conflict Of Indosat’s Frequency Abuse By IM2 Year 2011-2013) 1Dini T. Alamanda, 2Ni Ketut Putri Lidya, 3Husni Amani 1,2,3 Manajemen Bisnis Telekomunikasi dan Informatika Faculty of Economic…